| Frequently Asked Questions
Here you can find answers to common questions
regarding Z3 Internet and using its services. If you have a question
which you cannot find answered here, please send your question to support@z3.com. |
 |
Why pick Z3 Internet?
Z3 Internet offers only state-of-the-art tools
for the Web. Boasting several high speed links to diverse net backbone
interconnects, the fastest of servers, and a dedicated support staff, we
are committed to delivering everything your business needs to capitalize
on the Internet now and far into the future. Founded in 1997, Z3 Internet
is not a new kid on the block. Our sharp staff consists of a
team which is no stranger to the web. Having grown up with the net, their
skills are finely honed from years of experience, to provide you the ultimate
in technical expertise, support, and performance. And unlike other providers
who have a large investment in already outdated equipment, Z3 Internet's
infrastructure consists entirely of the latest and greatest cutting edge
technologies. Let Z3 Internet put its incomparable skill and performance
to work for you! Still not convinced? Check out even more
reasons why Z3 Internet is the best choice for your web
hosting needs.
How much bandwidth do
I really need for my site? For example, will a few GB per month really be
enough? What happens if I exceed my allocations?
The vast majority of our customer sites easily fit into a
monthly traffic allowance of a few GB per month. This is the level of service
offered by our highly economical "Basic" level web hosting
account. Sites consisting of a mix of text and a few graphics per
page, as do most, are not terribly high bandwidth users. The only
sites which typically won't fit within a monthly traffic quota of 5 GB are those
sites hosting large downloadable multimedia galleries, or sites with
historically high traffic patterns.
It is important to note that Z3 Internet will not
penalize you should your site occasionally exceed its monthly
allocations. There will be no surprise excess bandwidth
charges, ever. Should your site begin to consistently exceed its
monthly allocations, we will contact you and recommend a budget conscious
upgrade path for you.
Can I host more
than one domain in my account?
Yes. We offer several options to cover
this. Firstly, you can always park additional domains pointing to
your main site at no additional cost. These parked domain names
would in essence be aliases for your main website. Email service is
included with this free domain parking service.
We also offer the ability to host separate and distinct
sites within your account. There are small additional monthly fees,
per domain. Each of these subhosted domains will all be sharing the
same storage and bandwidth allocation as your main account. So in other
words, if you are hosting 2 additional sites within your account in this
manner, the total disk space and bandwidth consumed by these 2 sites +
your main site, all must be less than the allocation provided by your main
account. Our web hosting
services page details current pricing for these options.
If you are looking to host many domains in the role of a
reseller of our hosting services, you may also be interested in our PowerPlus
Reseller Plans. They represent a complete reseller solution.
If the standard PowerPlus Reseller Plans we offer are a bit above your intended
budget, contact us at sales@z3.com and we will
give you an extremely competitive quote on something smaller or
larger. No request is too small or too large!
What will my web
site address be?
We offer true virtual hosting, so your site's address will
be of the familiar form, http://www.yourname.com. As an added bonus, all domain names
are registered to respond to www.yourname.com or simply yourname.com.
What is Z3 Internet's connection
speed to the Internet?
We offer several DS3 (T3) class lines to diverse
backbone providers. Combined with BGP4 routing protocol, you can be confidant
your site will be up and accessible to the web. This cutting-edge routing
technology maximizes the benefit of our connections to these diverse providers,
to ensure visitors to your site have the easiest time connecting to your
site. Most web hosting providers depend on lines from a single provider
which can be easily crippled by the inevitable routing and congestion problems
on the net. With our diverse multiple points of entry, we are much less susceptible
to these types of service problems.
What server hardware is Z3
Internet using?
Z3 Internet uses state-of-the-art, highly optimized Pentium
III and Pentium 4 based
servers. Each server is equipped with plenty of RAM and very
lightly CPU loaded to ensure fast serving of your content. Inside
our server farm, we run a 100 Mbps switched Ethernet, connecting finally
to our high performance Cisco routers and our multiple T3 and T1 lines.
Our newest servers run the hottest flavor of UNIX on the market, the
Linux OS, and the award-winning Apache HTTP server software.
Can Z3 Internet design my site
and maintain it for me?
Our primary account offerings allow you to maintain your own site and
content. If however, you would like our crack staff to help you design
or maintain your site, we do also offer such services. Specializing in
everything from basic HTML and graphic design, to hot internet technologies
like Java and RealAudio/Video, our staff can handle all your needs. Contact
our sales staff with an outline of your
needs for a prompt and competitive price quote.
Can I host a pornographic
web site on a Z3 Internet server?
Though Z3 Internet is a strong advocate of free speech
on the internet, we reluctantly have to prohibit the operation of such
sites in our standard hosting accounts for purely technical reasons. Sites of this type draw
a disproportionately large volume of traffic which ends up negatively impacting
service to our other customers. If you have a special need to host such
a high traffic web site, contact our skilled sales
staff, who in conjunction with our support staff, can hook you up with an affordable alternate hosting
solution through our adult hosting division.
Can I use my space for
business and profit?
Of course the answer is YES! We strongly encourage the innovative
use of the web for both fun and profit. Z3 Internet offers e-commerce
solutions for businesses large and small. Z3 Internet also
offers an unprecedented level of FREE support to hold your hand through every
stage of getting your very own successful web presence online.
How long does it take to open
an account?
We can usually have your account setup within just
a couple of hours
of receiving payment for your order. At the current time, we request payment
for at least the first 3 months in advance when establishing your account.
This measure helps Z3 Internet minimize operating costs and overhead
and pass the inevitable savings along to you.
Does
Z3 Internet accept payment by credit card?
The preferred method of payment is credit card. Z3
Internet proudly accepts Visa, MasterCard, and American Express cards.
Payments are also accepted by check or money order.
If I establish an account
with a domain name, who ends up owning the domain name? Can I take
it with me if I ever decide to switch to a new provider?
Your domain is exclusively yours and not owned by us.
You will be listed as the administrative and billing contacts for your
domain, and thus will retain total control of it. You will of course be
responsible for your own payment to InterNIC or other domain registry.
I already have a domain name
somewhere else, can I transfer it to a new account with Z3 Internet?
No problem. The domain name is yours and it's a simple
process to transfer it to our server. In fact, it's usually completed within
a few days! Z3 Internet will assist you with the paperwork involved.
How can I contact Z3 Internet by
regular (snail) mail?
Z3 Internet's offices can be reached by mail at the following
address:
Z3 Internet
147 Congress Street
Jersey City, NJ 07307
What
restrictions, if any, apply to the use of Z3 Internet web hosting
accounts? What policies and terms of
service govern Z3 Internet web hosting accounts?
Z3 Internet web hosting accounts may be used for
most legal commercial and non-commercial purposes. Z3 Internet imposes the
minimal set of system policies and terms of service necessary to protect overall
system integrity and security. Further details can be found at: System
Policies and Terms
of Service.
Does Z3
Internet have a sales and support telephone line?
Z3 Internet's primary mode of contact for sales
and support is email. This allows us to best distribute your exact issue
to our staff, part of which is distributed at remote locations. Z3
Internet believes in tapping the global wealth of computer and information
expertise to bring you the best in customer support and service. We
realize though that there are times and situations where that direct human
contact is desirable. To that end we welcome sales and support
inquiries also by phone. Our number is
1-201-963-8841.
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